Contact us by WhatsApp (+65) 8815 2355 for instant reply or email us at hello@omno.store with any question, concern or service with which we can assist you. Please allow 24-48 hours for a reply, Monday through Friday (excluding weekend and public holidays)

Our e-commerce packaging process is tailored to combine functionality and aesthetics, and made with 100% post-consumer waste paper ensuring your items arrive in perfect condition while also being suitable for gifting. We offer two sizes of e-commerce boxes, small and large, to accommodate various product sizes and quantities. Our skilled packing team carefully selects the most appropriate box size based on the dimensions and number of items you've ordered.

For travel size sets, we take an extra step in our packaging process. Each set is first securely placed in a corn starch zip-lock pouch, providing additional protection and sustainability. These pouches are then neatly arranged inside the chosen e-commerce box.

To further ensure the safety and cleanliness of your order during transit, each e-commerce box is placed inside a secondary protective box. This extra layer guards against any handling during delivery and keeps the e-commerce box in pristine condition, in case you wish to use it as a gift box.

Moreover, for those purchasing multiple items intended for different recipients, we offer an elegant solution. Our cotton pouches, available for SGD $1 each, can comfortably hold two bottles. These pouches are a stylish and convenient way to present your gifts.

In summary, our packaging is thoughtfully designed to be both protective and presentable, catering to your diverse needs, whether it's for personal use or gifting.

We accept exchanges if there is a change of mind or exchange for items that have the same retail price. Specific exchange arrangements with a top-up amount can be made if you want to exchange for items that are at a higher value. Please contact us directly and we will arrange it for you. When you return your purchase to us, please ensure the product is unopened. We apologize that once the product is opened, we are unable to accept the exchange of the opened product. 

Return address is:
#07-03, Kallang Place
339158
Singapore

If you realize there's an error in your shipping details, such as the address or contact information, or if you wish to make any changes, please contact us immediately. It's crucial to notify us within one hour of placing your order. Beyond this timeframe, we cannot guarantee that changes will be possible.

Our delivery process is highly streamlined, involving a series of coordinated actions across multiple teams dedicated to order fulfillment. Once set in motion, it's challenging to halt or alter this process. This efficiency is part of our commitment to expedite delivery for all our customers.

Therefore, we strongly encourage you to carefully review and confirm your shipping details before finalizing your order. This will help prevent any disappointments or delays in receiving your parcel. While we strive to deliver each customer’s parcel as swiftly as possible, our ability to accommodate changes is limited. We appreciate your understanding and cooperation in ensuring a smooth delivery process.

You can email us to Hello@omno.store or whatsapp us at +65 8818 2355 for assistance.

At the moment, there is no complementary gift wrapping as this is to minimise paper waste. However, we do provide personalised messages on a gift card service if needed. Please contact us or leave your instruction in the comment space before your check out. We will be able to see your message and make arrangement accordingly.

We aim to deliver all orders within a standard window of 3 to 5 working days from the time of your purchase, excluding weekends & PH. To facilitate a smooth delivery process, we kindly ask you to inform us if it's permissible for the driver to leave your parcel at your doorstep. Our drivers follow a strict protocol where they are not allowed to leave parcels unattended without explicit permission from the recipient.

In instances where the driver is unable to establish contact with the recipient, they may be forced to leave without completing the delivery. Your cooperation in providing delivery preferences can greatly assist in ensuring that your parcel is safely and efficiently delivered.

In the event that your delivery is unsuccessful, rest assured that our courier company will promptly reschedule a subsequent delivery attempt for you. This will typically occur within the next 2 to 3 working days. Our courier team is committed to ensuring that your package reaches you, and they will make every effort to facilitate a successful redelivery.

We offer 24 hours delivery at an express fee of $15. Please contact us before you make purchase via WhatsApp or phone call together with your shipping address and we will check with our courier driver to confirm whether we can fulfil your request. Once we can confirm next day delivery is possible, kindly check the express delivery box and we will take care of the rest!

We are committed to delivering your products swiftly, typically within 3 to 5 business days from the time of your purchase, excluding weekends & PH. After placing your order, you'll receive a confirmation email, which includes a convenient link for directly tracking your parcel's status.

If, however, you do not receive your order within the specified timeframe, or have any special requests, please feel free to reach out for assistance. You have a couple of options:

1. Contact our courier service, Provenance, directly at email orders@provenance-logiservices.com.sg or mobile (+65) 86521115 for immediate support regarding the delivery.
2. Alternatively, you are always welcome to get in touch with us. You can call us at (+65) 8815 2355, or email us at hello@omno.store. We aim to respond to all emails within 24 hours.

We understand the importance of receiving your purchases on time and are here to assist you in ensuring a smooth delivery experience.

Currently, our courier service does not offer the option to select a specific delivery day or time. We aim to deliver all orders within a standard window of 3 to 5 working days. The reason for this is that our drivers' routes vary daily, and unforeseen circumstances such as heavy rain or traffic blockages can affect delivery schedules.

To facilitate a smooth delivery process, we kindly ask you to inform us if it's permissible for the driver to leave your parcel at your doorstep. Our drivers follow a strict protocol where they are not allowed to leave parcels unattended without explicit permission from the recipient.

In instances where the driver is unable to establish contact with the recipient, they may be forced to leave without completing the delivery. Your cooperation in providing delivery preferences can greatly assist in ensuring that your parcel is safely and efficiently delivered.

In the event that your delivery is unsuccessful, rest assured that our courier company will promptly reschedule a subsequent delivery attempt for you. This will typically occur within the next 2 to 3 working days. Our courier team is committed to ensuring that your package reaches you, and they will make every effort to facilitate a successful redelivery.

All our ingredients are plant-based, hence we recommend to enjoy our products within 6 months after opening.

We do not include invoice but a delivery order notice will be included so you can cross check your items when you receive them. You can reach out to hello@omno.store if you would not like to receive any paper, or let us know by leaving your message in the comment space provided just before the check out , we will be able to see it and make arrangement accordingly.

At Omno, we are deeply committed to using only clean and ethically sourced ingredients. We firmly say no to nasty chemicals, ensuring that our products are free from parabens, silicones, and sulfates. The majority of our ingredients are not only of the highest quality but also boast prestigious certifications such as ECOcert, are compatible with the Nordic Swan Eco Label standards, and have been approved by COSMOS. Our dedication extends beyond creating unique formulations; we meticulously manage our supply chain to ensure that our ingredients come with these esteemed certifications. Furthermore, our production facilities adhere to stringent standards, utilizing these high-quality, safe, and sustainable ingredients.

Keep those pits fresh and dry with this easy-to-use deodrant! First, make sure your skin is clean and dry. Then, spray the liquid directly onto those sweaty areas for a perfectly balanced scent.

For more information, please check out more about Natural Deodorants here.

ECO certified ingredients effectively neutralizes pesky odour-producing bacteria on your skin, leaving you smelling fresh and confident for up to 12 hours without harming your natural skin flora. Plus, with the added benefits of hyaluronic acid and ECO cert certified extracts, your skin will feel refreshed and nourished.

For more information, please check out more about Natural Deodorants here.

While deodorant sprays effectively masks odor whenever you use it, applying it onto sweaty skin won't be quite as effective as using it on clean, dry underarms. Washing first will get rid of old sweat, while ensuring your skin is completely dry means you won't dilute your deodorant.

For more information, please check out more about Natural Deodorants here.

Omno ships to Hong Kong and Malaysia in partnership with TNT, Teleport and Ninja Van. Shipping fees, duties and taxes are included in the final price shown.

We are working on expanding our shipping network to reach even more countries.

Delivery time:  Depending on the destination country and shipping method chosen, international orders can take 5 - 15 business days to deliver. Usually a tracking number will be given and you will be able to track your parcel. 

Shipping policy