FAQs

Concierge

Contact us by WhatsApp (+65) 8815 2355 for instant reply or email us at hello@omno.store with any question, concern or service with which we can assist you. Please allow 24-48 hours for a reply, Monday through Friday.

Purchase

Definitely Yes. All products within the same price can be interchanged. We understand everyone may have different preferences and please contact us at +65 8815 2355 or email us at hello@omno.store to arrange. You can also write down your preferred product combination in the Comments section just before Check-Out and we will make the necessary arrangement.

We accept exchanges if there is a change of mind or exchange for items that have the same retail price. Specific exchange arrangements with a top-up amount can be made if you want to exchange for items that are at a higher value. Please contact us directly and we will arrange it for you. When you return your purchase to us, please ensure the product is unopened. We apologize that once the product is opened, we are unable to accept the exchange of the opened product.

Return address is:
#07-03, Kallang Place
339158
Singapore

All orders are packed in an E-commerce box made with 100% post consumer waste corrugated paper.

At the moment, there is no complementary gift wrapping as this is to minimise paper waste. However, we do provide personalised messages on a gift card service if needed. Please contact us or leave your instruction in the comment space before your check out. We will be able to see your message and make arrangement accordingly.

Delivery

Please contact us before you make purchase via WhatsApp or phone call together with your shipping address and we will check with our driver to confirm whether we can fulfil your request.

We endeavour to deliver your products within 1 - 4 business days once we receive your online purchase. If you have not received your purchase yet, please contact us at (+65) 8815 2355 or email us at hello@omno.store, we will reply your email within 24 hours.

About the products

All our ingredients are plant-based, hence we recommend to enjoy our products within 6 months after opening.

We do not include invoice but a delivery order notice will be included so you can cross check your items when you receive them. You can reach out to hello@omno.store if you would not like to receive any paper, or let us know by leaving your message in the comment space provided just before the check out , we will be able to see it and make arrangement accordingly.

International shipping

Omno ships to Hong Kong and Malaysia in partnership with TNT and Ninja Van. Shipping fees and estimated time frame are shown on the check out page. Duties and taxes are included in the final price shown.

We are working on expanding our shipping network to reach even more countries.

Delivery time: Depending on the destination country and shipping method chosen, international orders can take 5 - 15 business days to deliver. Usually a tracking number will be given and you will be able to track your parcel.

Shipping policy

Product has yet to arrive

Bought the items a week ago. Have yet to receive them. Hopefully it will arrive over the next few days before I can even review them.

Thank you for taking your time to leave us a review. We value every customer and strive to provide the best possible service. After checking with our delivery team, your order will be shipped out tomorrow. We chose to work with a boutique size delivery company instead of mainstream courier to ensure properly handling however delivery time is sometimes compromised. This is definitely not an excuse while we are constantly working with our delivery team to improve the delivery service. Our Solace Hair Cleanser have been vigorously tested to fit Asian atmosphere and weather. With ECO Cert certified and Nordic Swan Ecolabelled sunflower oil, cold-pressed sugar and olive oil, they offer a light feeling to your hair while keeping your hair protected from the environment, with continued used it creates an environment on your scalp to promote hair growth. Once again thank you for your feedback and your kind patience with us.

Compact size perfect for travel

The Omno Solace Hand & Body Duo Travel Size is an excellent pair to bring for travel. They are the same as the bigger brothers but packed nicely and convenient to bring along with my travel. Love the natural ingredients, subtle scent and the moisturising properties.

Thank you for taking your time to review Solace Hand & Body Duo Travel Size. Our Solace Hand & Body Cleanser has ECO Cert Certified and Nordic Swan Ecolabelled Sugar & Sunflower Oil that are perfect to provide a thorough cleanse and moisturise your skin, leaving your skin silky and clean. Our Solace Hand & Body Lotion is non-sticky, fast absorbing and hydrating. With the best of both worlds, Solace will create a calming and therapeutic atmosphere with lavender and ginger to invigorate and uplift. Thank you for your support, and we look forward to seeing you soon!

Amazing hair shampoo and conditioner

local brand that exudes luxurious feel in every sense at affordable pricing! Started using Solace Hair Cleanser + Conditioner for the last 2 months and no turning back to using other brands. Noticed my hair condition has improved significantly after a few tries and became more moisturized, smooth, tangle-free since :)

Thank you for having us! We are glad that Solace Hair Care suits your hair needs. The products have been vigorously tested to fit Asian atmosphere and weather. The lightness of your hair feeling comes from ECO Cert certified and Nordic Swan Ecolabelled sunflower oil, cold-pressed sugar and olive oil. Together, they offer a light feeling to your hair while keeping your hair protected from the environment, with continued used it creates an environment on your scalp to promote hair growth. We are glad you can feel the difference, thank you for supporting Omno!

Lovely smell and good feeling

First time I used this hair cleanser. It foamed well and the feeling on my scalp was very refreshing. My hair was soft and had a nice smell.

Thank you for choosing to try our Solace Hair Cleanser! The sunflower oil and cold-pressed sugar are key to cleaning and maintaining a balanced pH on your scalp and hair, creating an optimal environment for healthier hair growth. One pump goes a long way! Our Solace scent was created to invigorate and uplift with lavender and ginger, leaving you feeling renewed and energised. Thank you again for supporting Omno!

Solace Hand and Body Cleanser

Great scent, not overpowering, lathers well and rinses clean

Thank you for taking your time to review Solace Hand & Body Cleanser. Our Solace scent is memorable and lasting with citrusy bergamot, calming lavender and zesty ginger. The ECO Cert certified and Nordic Swan Ecolabelled ingredients not only provide a thorough cleanse, but also moisturises and soothes your skin, starting your day off on the right foot. Thank you for choosing Omno, and we hope to smell you again soon!

Let customers speak for us